Welcome to our Policy Page! Please acquaint yourself with our information regarding deposits, cancellations, pets, no smoking, and amenities. Contact us if you have any questions regarding our policies.
Room Rates and Policies of our Beautiful Lenox, MA Bed and Breakfast:
- All rates are per room, double occupancy. There is a $40.00 charge for each additional person.
- A full country, award-winning breakfast, served at individual tables generally at 8:30 a.m. and 9:30 a.m., and afternoon tea are included in all room rates.
- State and local room tax is 11.7%.
- Prices are subject to change without notice (but not once you have made your reservation).
- Smoking is not permitted within our Berkshires inn or within 10 feet of the entry, porch, and Carriage House doors. Smoking is permitted in the garden.
- We are dog friendly, but certain conditions apply: See our dog-friendly policies here.
- Cats are not allowed at any time – sorry.
- Children – well-behaved children 12 and over are welcome.
- Summer weekend reservations are accepted from repeat guests only until late December. New guests are invited to put their names on our waiting list, and they will be contacted in late December/early January.
- We do not have a liquor license but guests are welcome to bring their own alcoholic beverages.
Minimum Stays and Deposits:
- There is a three-night minimum stay on Tanglewood Season weekends as well as on most holiday weekends.
- There may be a two-night minimum stay over holiday or fall foliage weekends.
- Weekends during Tanglewood Season are Thursday, Friday, Saturday, and Sunday.
- A one-night deposit is required to make a reservation. A 50% deposit may be required for stays of four nights or more.
- Should you wish to cancel or change your reservation for any reason, we do require at least 21 days’ advance notice. We will refund your deposit, less a service charge of 10% of your total reservation.
- Cancellations made within the 21-day period will be charged for the full amount of the reserved stay unless we are able to rebook the room.
- If we are able to rebook the room, we will refund the rebooked portion, less the 10% service charge.
- Winter Weather Cancellation Policy: If the roads are treacherous due to weather and you need to cancel at the last minute, if you rebook immediately, we will charge your balance on your credit card and apply 100% of your payment to your new reservation.
- We are a small inn and cancellations affect us dramatically. If you have any concerns about possibly having to cancel, we do recommend trip cancellation insurance.
Check-In and Check-Out Times:
- Check-in: 3:00 p.m. to 7:30 p.m. We are unable to accommodate early check-ins during the Tanglewood and Foliage Seasons. If you anticipate arriving after 7:30 p.m., please let us know ahead of time so that we can make special arrangements.
- Check-out: 11:00 a.m.
- All guest rooms have private baths, hairdryers, and toiletries.
- All guest and public rooms have free wireless internet access.
- All guest rooms have individual climate control (heating and cooling).
- A portable stereo system is available for guest use.
- Portable DVD players and DVDs are available for guest use.
- Irons and ironing boards are available for guest use.
- See our rooms.
Special Events at Birchwood Inn:
We welcome the opportunity to host:
- Small weddings (under 30 guests).
- Family/friend reunions; small conferences/retreats.
- A guest refrigerator is available.
- Coffee and tea are available 24/7, with a Keurig System for coffee and an Instant Hot dispenser for tea.
- Also available for use: Ice maker, ice buckets, corkscrews, mugs, glasses, wine glasses, cutting boards, plates and silverware.
- Concierge Service: We are happy to make dinner reservations for our guests and provide a wealth of information and directions.
- The inn makes daily newspapers available to guests in addition to the extensive reading library.
- You may opt out of any future contacts from us at any time by email or phone. You may also correct information we may have. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
We hope to see you soon in our Berkshires inn.